Hello,
We have stumbled across a type of error where our cached image is missing from our storage facility. This situation is automatically corrected when users access our primary delivery script (xino) but was not handled in the rare cases that users were accessing the advanced API image delivery script (xian) directly. We do not recommend bypassing the primary delivery script (xino) in any case, but some integrations store the image path provided in the XML response and use that for follow-up requests. That is not "Best Practice" but we decided to implement some checks to detect missing images in this case and automatically refresh the request for free.
This new logging output and refresh feature will not affect very many users, but a rare few may notice "Image Retrieval Error" in the logs while the system refreshes any missing images. Once the bulk of the missing images are fixed, we do not anticipate the missing images to be an on-going issue. However, this new logging will help us to see if it is an on-going issue and we will investigate accordingly.
Sincerely,
Brandon