Hello,
Over the past few months, we have noticed an increase in failed or incomplete captures for working web pages. These failures occur on a variety of web pages but seems to occur very frequently on pages secured by Comodo CA SSL certificates (an old problem that was resolved but has returned) and pages using HTML5 embedded video.
In our extensive testing of the current capture generators, we have been unable to identify the cause of the failures or find any way to overcome them. Therefore, we have resorted to a complete re-design and re-build from scratch. As of yesterday, September 15th, 2015, we have completed a new build that overcomes all known limitations and, so far, has a 100% success rate in capturing web pages. It is also capturing at roughly 100%-150% faster than the current capture generators.
We will be working diligently to bring the new capture generator into our generator pool as soon as we have fully tested and built out a deployment script for them. There will be no downtime as a result of this migration. This notice is just to let you know that we are aware of the increasing number of failures that may or may not have affected you and that a much improved system is coming in the near future.
As always, we value you as a loyal ShrinkTheWeb user!
Best regards,
Brandon