Just to confirm, if a site does not load, then the result is a blank/beige thumbnail? Just curious as my first run of 5000 pages is about 20% blank, 20% incomplete page loads.
We are aware of the blank issues. About 50% of the blanks are because of issues with the site being slow loading or other issues. The other 50% appear to be good sites but still blank. For the past week, we have been in the middle of a massive overhaul of the system but we will finally be able to look into this issue later on tonight or tomorrow.
Also, will it take a month before these blanks and incompletes clear out or do you keep track of what completed or didn't?
So far it appears the former is true since testing individual sites in your home page form shows blanks still.
In cases where there are blanks but the site works, we will re-try them again before the 30-day full refresh.
In this specific case, it is a known issue, so once it is resolved, all thumbnails will be refreshed again.
Not what I was expecting from a paid service.
Sorry to hear you are disappointed but we are experiencing severe growing pains at the moment. We have been working around-the-clock (literally 2-4 hours sleep each day for past 7 days) in an effort to bring on several major clients and handle the workload without bringing down the service.
Our reputation in this industry is second to none and we strive to keep it that way, but please bear in mind that no competitor in this market has seen even 25% of the growth that we've seen in just 3 short months since our "go live" launch.
We are working diligently to restore the same perfection that our members have become used to and expect from us. However, I do understand your aggravation and my consolation is that this kind of issue is not typical and will be corrected.