Earlier today, we sent out an email to all active users.
The time has finally come. We've been planning all year to move to a respected email service provider and we are finally ready to do so.
However, they require that we "clean up" our user database by having all active users confirm their opt-in status and agree (double opt-in again) to accept our newsletters and important maintenance notifications. We will soon be exercising our right to suspend any unsubscribed or unconfirmed accounts, so please take action soon to avoid service interruption.
The reason that unsubscribed and unconfirmed accounts will be disabled is because it has caused undue burden on our support staff when those users complain that they did not receive important notices (not realizing that is what unsubscribing means, I suppose). We must streamline our support process so that we can provide superior service to those who make it easy on us to do so. We appreciate your patience and understanding as we progress through these growing pains.
At some point relatively soon, we will pull in all of the accounts that did not re-confirm or that have unsubscribed and will deactivate those accounts permanently.
To avoid service interruption, please take a moment to re-confirm. If you did not receive the email, then please open a support ticket.