We have been moving at light speed and accomplishing too much to even update users with all the progress we've made, although Frank has been working on an upcoming newsletter.
I wanted to make a quick post letting users know that there may be bouts of "offline for maintenance" while we push forward aggressively to overcome growing pains. Still, these periods of upgrades and maintenance should still be few and short-lived, but issues may arise that keep the service offline longer than expected.
Since we are out of time, due to several reasons beyond our control, we have to forgo the luxury of some degree of notice. In an ideal world, nothing would ever change and the service would never need to be taken offline. We have been at that point for the past couple of years, steadily humming along, but we have been preparing for the upcoming migrations during that entire time. Now the time is here and much work needs to be done.
Therefore, this update is to let users know what is going on, if you see the "Offline for Maintenance" message. We will not be making individual announcements and we may take the service offline for short periods during the day (since we have many many users across the globe and it is daytime somewhere for some of you!). With our service being so widely accepted across the globe, there is no longer a "good" time and we have just as many foreign users as USA-based users.
No refunds will be provided during this time, as it would defeat the purpose of moving forward quickly. Giving each user a few pennies costs us far more in terms of time, so we're asking everyone to just be patient as we work diligently to improve the service and know that what you get in return will be the best of the best in screenshot automation.