Pro Service Question

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Hello! I signed up for 2 of the pro features on Friday and they are still not working for me. Is that because my account has not been updated or do I need additional support for these problems?

Please let me know and I will PM or email my pro account details.

puravida's picture
puravida
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Joined: 09/01/2007
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Hi Gertiebeth,

I just checked your account and all looks good. You have activated inside pages and refresh on-demand.

It could be a usage issue, so to save time, I'm posting a link to our PRO features usage guide:
http://www.shrinktheweb.com/uploads/PRO_Feature_Documentation.pdf

If that does not solve your issue, then please do forward us more information including a sample request that does not work for you. We'll look into and update you quickly.

Best regards,

Brandon
p.s. you have an impressive amount of sites and content you maintain! Smile

gertiebeth's picture
gertiebeth
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Joined: 01/27/2009
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puravida wrote:
Hi Gertiebeth,

I just checked your account and all looks good. You have activated inside pages and refresh on-demand.

It could be a usage issue, so to save time, I'm posting a link to our PRO features usage guide:
http://www.shrinktheweb.com/uploads/PRO_Feature_Documentation.pdf

If that does not solve your issue, then please do forward us more information including a sample request that does not work for you. We'll look into and update you quickly.

Best regards,

Brandon
p.s. you have an impressive amount of sites and content you maintain! Smile

Yes, that was the guide I was using. I will try again and PM if I am still having trouble.

thanks!

gertiebeth's picture
gertiebeth
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Joined: 01/27/2009
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Still having trouble. Have PMed more info.

puravida's picture
puravida
Jedi Warrior
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Joined: 09/01/2007
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Hello,

Solution posted in my reply. Appears to be a missing credential.

Best regards,

Brandon

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